Can I cancel my order?
You have the right to cancel your order up to 14 days after receiving the product without giving a reason. After cancellation you have another 14 days to return the product. If the legal period set by the country where the customer lives deviates from this, we always apply the legal period set by the country where the customer lives. You will then be credited with the full order amount including original shipping. Only the costs for return shipping from your home to the store are on your own account. The amount you need to pay for the return shipment are equal to the orignal shipping costs. If you use your right of withdrawal, the product, including all accessoiries supplied and - if possible - in original condition and packaging, is to be returned to the store. To utilize this right you can contact us via [email protected] We will then refund the order amount due within 14 days after registering your return, provided that the product is received in good order.
Exclusion of the right of withdrawal is possible for the following products:
- Which are established by the entrepreneur according to specifications of the consumer, like goods that are sold per metre as fabrics and haberdasheries
- That they are clearly personal in nature
- Which cannot be returned because of their nature
- That can spoil or age quickly
- For audio and video recordings and computer software of which the consumer has broken the seal.
How do I return an order?
To register your return you can contact us via [email protected] Clearly state your name and order number.
You can then use the enclosed withdrawal form for the return shipment. You have to return the product with all accessories supplied and - if possible - in the original condition and packaging. Don’t forget to include the completed withdrawal form. The return address is stated on the withdrawal form. The costs for the return shipment are for your own account. The amount you need to pay for the return shipment are equal to the orignal shipping costs.